English-Speaking Inbound Call Center Specialist (Banking) - Yogyakarta

Join PT. Infomedia Nusantara (Telkom Group), a leading provider of customer experience solutions in Indonesia, as an English-Speaking Inbound Call Center Specialist (Banking) in Yogyakarta. This is an exceptional opportunity to build a rewarding career in a dynamic and fast-growing company. As a member of our team, you will be responsible for handling inbound customer calls for our banking clients, providing exceptional customer service and support.

In this role, you will work closely with our banking clients to understand their needs and provide tailored solutions. You will use our state-of-the-art call center software, including Avaya Aura and CRM systems, to manage customer interactions efficiently. This role offers a competitive salary and a comprehensive benefits package, including health insurance, provident fund, and professional development opportunities.

If you are a fluent English speaker with a passion for customer service and a desire to make a difference, we want to hear from you. Join us in Yogyakarta and be part of a team that is committed to delivering outstanding customer experiences.

📋 Tanggung Jawab Pekerjaan

• Handle inbound customer calls for our banking clients, providing exceptional customer service and support.
• Use Avaya Aura and CRM systems to manage customer interactions efficiently.
• Understand and address customer needs and concerns, providing tailored solutions.
• Maintain accurate and up-to-date customer records in our CRM system.
• Adhere to our company's policies and procedures, ensuring compliance with banking regulations.
• Provide regular reports on customer interactions and service quality metrics.
• Participate in team meetings and training sessions to stay updated on best practices and new products.
• Contribute to the continuous improvement of our customer service processes.

🎓 Kualifikasi & Syarat

• Fluent English language skills, both spoken and written.
• Minimum 1 year of experience in a customer service or call center role, preferably in the banking industry.
• Experience with Avaya Aura or similar call center software is a plus.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Basic understanding of banking products and services.
• Ability to work in a team environment and collaborate effectively.
• Valid ID and the ability to pass a background check.

🛠️ Keahlian

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