Customer Service Agent (Video Call) - State Pawnshop Company - Jakarta Selatan

Join Infomedia Nusantara as a dedicated Customer Service Agent (Video Call) for the State Pawnshop Company! This is an exciting opportunity to provide exceptional service to customers while supporting one of Indonesia’s most trusted financial institutions. As a key member of our team, you will handle customer inquiries and complaints, ensuring a seamless and positive experience for our valued clients. Based in Jakarta Selatan, this role offers a competitive salary and the chance to grow within a reputable organization.

In this role, you will be responsible for managing customer interactions through video calls, using our in-house CRM system and other specialized tools. You will need to demonstrate strong communication skills, patience, and a problem-solving mindset. With a minimum of 2 years of experience in customer service, particularly in the financial sector, you will bring valuable expertise to our team.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via video calls, ensuring timely and effective resolution.
• Use our in-house CRM system to manage customer data and interactions.
• Provide exceptional customer service, adhering to our company’s values and standards.
• Assist in the onboarding process for new customers, ensuring a smooth and positive experience.
• Monitor and report on customer service metrics to identify areas for improvement.
• Collaborate with the team to develop and implement customer service strategies.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the financial sector.
• Strong communication skills, both verbal and written.
• Proficient in using video call platforms such as Zoom or Google Meet.
• Familiarity with CRM systems, such as Salesforce or HubSpot.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving skills and a customer-centric mindset.
• Ability to work independently and as part of a team.
• Indonesian language proficiency, both spoken and written.

🛠️ Keahlian

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