Service Excellence Manager - Elevate Guest Experiences in Bali

Din Tai Fung · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 28000000 - 38500000
Join Din Tai Fung as a Service Excellence Manager and be part of our mission to deliver exceptional guest experiences in Bali. In this role, you will oversee our service standards, train our team, and ensure every guest leaves with a memorable and positive experience. We are looking for a passionate and experienced professional to lead our service excellence initiatives and help us maintain our reputation as a leader in the hospitality industry.

📋 Tanggung Jawab Pekerjaan

Oversee and implement service standards across all Din Tai Fung locations in Bali.,Train and develop our service team to ensure they meet and exceed guest expectations.,Monitor guest feedback and analyze service performance to identify areas for improvement.,Collaborate with the management team to develop and implement service improvement initiatives.,Ensure compliance with company policies and procedures related to service excellence.,Represent Din Tai Fung at industry events and conferences to showcase our service excellence.,Conduct regular audits of service performance to maintain high standards.,Foster a culture of continuous improvement and innovation in service delivery.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Tourism, or a related field.,Minimum of 5 years of experience in a service excellence or management role in the hospitality industry.,Proven track record of successfully leading service improvement initiatives.,Strong understanding of guest experience management and service standards.,Excellent communication and interpersonal skills.,Ability to work well under pressure and manage multiple tasks simultaneously.,Fluency in English and Bahasa Indonesia.,Certification in service excellence or a related field is a plus.

🛠️ Keahlian

Service standards implementationTeam training and developmentGuest feedback analysisService improvement initiativesCompliance managementIndustry representationService performance auditsCulture of continuous improvement
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