Customer Service Representative (Urgent Hiring) - Bali, Indonesia

Are you passionate about delivering exceptional customer experiences? EXL Services, a global leader in business process solutions, is urgently hiring Customer Service Representatives to join our dynamic team in Bali, Indonesia (Canggu, Ubud, Denpasar). We are looking for dedicated professionals who can provide top-notch customer service and support, ensuring our clients receive the best possible experience.

In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their satisfaction. You will work with various tools and software, including Zendesk, Salesforce, and Microsoft Teams, to streamline our customer service operations. This is a fantastic opportunity to grow your career in a supportive and innovative environment.

Join EXL Services in Bali and be part of a team that values your contributions and supports your professional development. We offer a competitive salary, a collaborative work environment, and the chance to make a real impact on our clients' satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues efficiently and effectively.
• Provide exceptional customer service and support.
• Update customer records and maintain accurate documentation.
• Collaborate with team members to ensure high service standards.
• Utilize CRM and customer service software to manage customer interactions.
• Participate in training and development programs.
• Contribute to team meetings and brainstorming sessions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or related field.
• Minimum of 2 years of experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Proficiency in English (both written and spoken).
• Familiarity with CRM and customer service software (e.g., Zendesk, Salesforce).
• Ability to work in a fast-paced and dynamic environment.
• Excellent problem-solving and decision-making skills.
• Ability to meet and exceed customer service targets.

🛠️ Keahlian

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